Faq

As an international provider of Internet payment services for merchants, we offer billing and customer support solutions to many companies around the world.

A debit of UkayMedia.com shows on my bank statement, why?

How to end my UkayMedia.com subscription?

I don’t remember creating a subscription for UkayMedia.com

I haven’t received an email from UkayMedia.com about a subscription, why?

Where can I find more information about my subscription?

I have several debits on my bank statement regarding UkayMedia.com, why?

I suspect someone used my credit card without my knowledge with UkayMedia.com, what can I do?

Which conditions do I need to obtain a refund?

How long does it take for the refund to be processed and show in my account?

I forgot the email I used during the subscription, what options do I have?

I can’t remember my password. Can I recover it?

I can’t remember the site I’ve signed up for, where can I find it?

My credit card payment has failed, why?

What is a CVV code and where to find it?