Faq

As an international provider of Internet payment services for merchants, we offer billing and customer support solutions to many companies around the world.

A debit of UkayMedia.com shows on my bank statement, why?

How to end my UkayMedia.com subscription?

I don’t remember creating a subscription for UkayMedia.com

I haven’t received an email from UkayMedia.com about a subscription, why?

We send an email after registration and a transaction, if you do not see any email in your inbox, then please check your "Spam" folder. You might also have entered an incorrect email address when you subscribed. If so, contact our Customer Service.

Where can I find more information about my subscription?

I have several debits on my bank statement regarding UkayMedia.com, why?

I suspect someone used my credit card without my knowledge with UkayMedia.com, what can I do?

Which conditions do I need to obtain a refund?

How long does it take for the refund to be processed and show in my account?

I forgot the email I used during the subscription, what options do I have?

I can’t remember my password. Can I recover it?

I can’t remember the site I’ve signed up for, where can I find it?

My credit card payment has failed, why?

What is a CVV code and where to find it?

Faq

Online Support

Online Support